About this role

We’re looking for a Senior Forward Deployed Engineer who will lead complex, enterprise customer implementations and own the technical onboarding and automation of customers at Zenskar. This role goes beyond executing migrations—you will design the onboarding approach, work closely with Account Managers on large accounts, and drive successful go-lives for customers with complex billing, data, and integration requirements.

Every enterprise customer has unique billing models, large volumes of legacy data, and custom integrations. You’ll work directly with customer stakeholders during onboarding, translate commercial and business requirements into robust technical implementations, and build scalable scripts, tools, and automation that make onboarding reliable and repeatable.

This is a hands-on, customer-facing technical leadership role where you act as the technical counterpart to the AM during implementation.

What you will be doing:

You will be responsible for leading end-to-end onboarding and configuration for large and complex customers.

Customer Implementation & Onboarding

• Own the technical implementation for enterprise and high-complexity customer onboardings from kickoff to go-live
• Partner closely with Account Managers to translate sales commitments into feasible technical execution
• Work directly with customer stakeholders to understand billing models, data structures, and integration requirements
• Design onboarding plans, sequencing workstreams, and proactively identify risks and dependencies
• Configure customer accounts, billing rules, contracts, and pricing models based on customer requirements
• Validate data accuracy and reconcile billing calculations with customer expectations

Build Onboarding Automation

• Design and develop reusable Python frameworks and tooling for common enterprise onboarding patterns
• Build robust data validation, reconciliation, and quality checks to catch issues early
• Create configuration templates and automation for complex billing setups
• Develop internal tools and dashboards to track onboarding progress and implementation health